INTERNATIONAL SHIPPING

Can my order be delivered internationally?

Yes. As an international shopper, you have the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies: on desktop, click on the location icon at the bottom of the page. On mobile, tap the location icon and country at the bottom of the page. 

Which currencies are accepted as payment?

Please click on the flag icon to view all currencies we support. Once you confirm your country and currency preferences, you will be able to see products priced in your selected currency.

What payment options are accepted?

We offer different payment options per country. However, across all regions, we accept: Visa, MasterCard, PayPal, American Express, and Paypal.

When will I receive my order?

Please allow up to 48 hours for order processing and another 5-7 business days for delivery of your order. 

How much does international shipping cost?

International shipping is calculated based on several factors including the number of items you are purchasing, the weight of the items, and the destination country.

When am I billed?

Your card will be billed as soon as your order is placed.

What is the cost of taxes and duties on my international order?

Duties (or customs tariffs) are set by the destination country’s customs authorities. They are determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a system used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order in your cart upon checkout.

How can I track my international order?

You’ll receive a shipping confirmation email with your tracking number once we have shipped your order via DHL. You can track your package from this email or visit the DHL website.

Who should I contact if I have questions relating to my order after I have made my purchase?

Please contact us at TeamAOAsia@aliceandolivia.com or 1.800.401.8211 and we will gladly assist you with any questions relating to your international order.

Can I receive a price adjustment on my international order?

We offer price adjustments if your order is placed within 7 days of a promotion start date and within 7 days of your order being placed. Please note that temporary promotions or flash sale pricing cannot be applied to previous purchases. All price adjusted items are final sale and are not eligible for returns. Additionally, all items labeled as Final Sale are not eligible for price adjustments.

Can I purchase or redeem international gift cards?

Currently, we do not support the purchase or redemption of gift cards for international orders.

What is your return policy for international orders?

 Please use this link to initiate your return. Refund amounts for the returned items will be credited in the same currency and use the same exchange rate as your original order. Final Sale items cannot be returned or exchanged. Original shipping fees are non-refundable. Canadian shoppers are eligible for a full refund of Duties & Taxes on returns. Returns are free on all international orders!

How long will my refund take to process to my international credit card?

We will process your return and refund within 7-10 business days from the day we receive the returned merchandise. Refund times will vary based on your financial institution and can vary anywhere from 7-30 days.

Can I exchange my international order?

We do not offer exchanges currently. Please return the item you do not want and place a new order on aliceandolivia.com.